Part-time Customer Service and Business Intelligence position

Copenhagen, Capital Region of Denmark, Denmark · Customer service

Description

Iconfinder is looking for a part-time Customer service representative to join us at our office in Copenhagen. The position is a combination of primarily customer support, with an additional focus on business intelligence, fraud detection and prevention, and administration.

As part of your tasks, you will:

The position is part-time with approximately 15 hours a week. However, you will have flexible work hours and will be able to work remotely, with some hours on the weekends.

Requirements

The ideal candidate has:

Benefits


ABOUT ICONFINDER

The company

Iconfinder is an icon search engine and marketplace where customers can find a vast array of content for apps, websites, presentations, and other designs. We have more than a million monthly users and a library of more than 3.5 million icons. Through Iconfinder, developing an app becomes much faster and an entire step in the development process can often be skipped!

We are a small international team based in the lovely city of Copenhagen, with some of us working remotely. Together with a passionate community of icon designers, we are building the world's most popular icon site. Our mission is to help designers make a living doing what they love. At the same time, we hope to put more good design out into the world.

The workspace

Our office is overlooking the Christiansborg palace as part of the Matrikel1 coworking community.

Matrikel1 is a modernly-designed space for the tech and entrepreneurial scene of Copenhagen. It is easy to get to know other interesting people while you’re grabbing a coffee or during lunch. Lunch is prepared daily for all members of the community by a team of chefs, and we eat together with the other companies. Matrikel1 hosts a range of events where all members are welcome. On Fridays, we get together for drinks on the terrace, if the weather allows.

The team and working style

Being a small, young team helps us stay flexible and agile, while also keeping a friendly and relaxed atmosphere at work. We often go out together for nice food and drinks.

We have daily stand-ups every morning, where we share what each one of us is working on. Everyone joins the discussions about the product and everyone has a voice. We work in short, 3-week sprints, where we focus on well-defined projects. In between sprints, we have a buffer week dedicated to small improvements, to fixing issues, and to learning something new. We are continually re-evaluating the tools we use, to make sure that they are the right ones for us.

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